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ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. We are continuing to monitor progress against these. We provide healthcare in hospital and the community. I was then asked to sit in an isolated area, which was not a problem. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. NX West Midlands. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. The care I received from start to finish was exceptional. nhs.uk Located in the main lobby of Russell Medical. To call the information desk from within the hospital, dial extension 7081. [Very happy with 'Treatment'] The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. psychotherapist for the kindness they showed me. I wouldnt hesitate to re commended Russells Hall to give birth in. Information was available for people to read if they chose to. The BBC is not responsible for the content of external sites. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. We were not assured that all patients allocated to wait on the corridor were safe. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Video messages to our community from our Physicians and our Staff. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. Since the last review, we have continued to monitor the trust and progress against their action plan. All the best and take care. "We are working closely with HSE in relation to this matter.". AEC is part of the Same Day Emergency Care (SDEC). It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. We are thrilled to hear that staff were proffesional and efficient. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. Who has Care Opinion told about this story? 17 October 2018. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. the service is performing exceptionally well. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. I was induced after the consultant identified a large amount of fluid around my baby. You may be admitted to AMU if your expected length of stay is 48-72 hours. The hospital is south We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. At conservative gathering, Trump is still the favourite. Health Education England will join us in April 2023. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. Patient Experience Team. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! This meant that shortfalls were identified so that improvements could be made. With his familys legacy gift, this vision will become a reality, said Peace. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Our rating of responsive was requires improvement overall. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. Can Nigeria's election result be overturned? ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. Paediatrics and Gynaecology etc. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well Mill House Coffee is []. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. Who has Care Opinion told about this story? Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. or call us on 0845 113 0012, Response from It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. One person said, "I have had good treatment, I couldn't ask for better. You can search by name or top speciality. DY8 4HZ, In As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. Some people told us they would like more variety. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. 4 years ago, I attended this unit after a visit to my gp. All the best and take care. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, They tell me everything they're doing.". I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. 3 December 2014. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. We spoke with 44 people who were using the service or their relatives. 2654/1783). Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". There are no community services for inpatients or children and young people. They said the symptoms indicated COVID. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. Staff feel able to develop their own ideas and have confidence that the trust will support them. I was looked after from the time I arrived until the time I left by very compassionate members of the team. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. or call us on 0845 113 0012, Response from Almost 12% of people coming to A&E received no treatment, just advice. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. About: When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. Our rating of effective was good overall. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. Our rating of services stayed the same. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. If you need sub-specialty input, you will then be referred to different specialties. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. the service isn't performing as well as it should and we have told the service how it must improve. We don't rate every type of service. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. there are some services which we cant rate, while some might be under appeal from the provider. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. For common health problems visit your pharmacist, GP or walk-in centre. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. Staff we spoke with did not realise this. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. - we'll pass your stories to the people in health and social care who can make a difference. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. Between October and December 2010, 507 surveys had been completed. What we found is summarised within the overall summary. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. Tickets cost 3 and the journey takes 5 min. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. Bed & Breakfast []. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. Pensnett Road, Dudley, West Midlands, DY1 2HQ We spoke with 22 members of staff of various roles and grades. - we'll pass your stories to the people in health and social care who can make a difference. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. A fantastic level of care was provided for my daughter while here. For Covid-19 Test Results or Patient Portal registration please call the number below. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. The diagnostics service was not up to date with the most recent ionising radiation regulations. We are carrying out a review of quality at Russells Hall Hospital. Suspended ratings are being reviewed by us and will be published soon. Also thank you to the lovely staff of russells hall A&E. Under this care model, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. Our hospital brings together high-tech state-of-the-art technology for improved Suspended ratings are being reviewed by us and will be published soon. We use this information to improve our site. Russian minister laughed at for Ukraine war claims. All the best and take care. Our inspection of the trust covered only this hospital and community services. Staff were still not always using clinical judgement alongside NEWS scoring criteria. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. Care records were not always written and managed in a way that kept patients safe. Our rating of well led was requires improvement overall. Pensnett Road, Dudley, West Midlands, DY1 2HQ. Staff cared for patients with compassion however, patient dignity was sometimes compromised. The trust employs around 4,147 whole time equivalent staff (WTE). Staff involved patients and those close to them in decisions about their care and treatment. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. One person we spoke with said, 'I have no complaints about this hospital. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. During 19/20 there were three CQUINs for SDEC. These clinics provide patients with the opportunity to be reviewed by a senior doctor. There were areas of poor practice where the trust needs to make improvements. Russells Hall Hospital Accident and emergency AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. Our rating of safe was Inadequate overall. we have taken enforcement action. Some patients with suspected sepsis were still not being identified or managed appropriately. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. The ED sees approximately 97,000 patients per annum. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a This means there is low to moderate transmission of COVID in the community. Tell us what was good and what could be improved, say thanks or call for change Risks within the emergency department were not always identified and escalated appropriately. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Let's make care better together. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. I replied that I knew this. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. Read about our approach to external linking. First amu then onto ward A2. It is great to hear that you received excellent care and treatment in Maternity Department. Agency or bank staff predominantly staffed each area we inspected. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. About: AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors.