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Why do you charge a booking fee? So hit them up on Twitter and they'll help. We use dedicated people and clever technology to safeguard our platform. 2023 Trustpilot, Inc. All rights reserved. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Please call theatre for any local restrictions. Did not receive the confirmation email until 1 hour . Yes. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. Open it in your web browserand start exploring the services we can offer. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Senior tickets are valid for adults 60 years and older. What Do I Need to Pick Up My Tickets? As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. Legal Reigns supreme. As long as you complete your request and submit it before the show starts, you are eligible for a refund. Scroll down to the theatre you plan to visit, and click on the theatre name. Card would not work. ticket-taker) and scan the QR code on your ticket confirmation page. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. Since you don't plan to see all 3, maybe go to a theater during a non busy time and ask them to scan your AMC barcode to pull up the reservation and ask how to cancel it. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. We are proud to partner with studios to promote feature films and will run giveaways and social contests. $70 spent and had to purchase new tickets to see the show. 2sandiesmail. Online orders placed by Noon EST will be shipped within two business days. I sent another email to their help desk and no reponse. Login to your Regal Crown Club or Regal Unlimited account. Yes, as part of our compliance with the Americans with Disabilities Act, Paragon Theaters does providehearing-impaired guests with the option of using adevicethat enables close captioning for our films. You can visit your local theatre to find their specific pricing policy. There are no refunds after the printed showtime. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Do You Sell Gift Cards? To receive a military discount you must be an active or retired military veteran. If you need to refund your ticket order, please reach out to the box office or contact the theater directly. I get home and decide to view my tickets and I can now see the QR Code and a barcode. I realize the last one will be a longshot but I wasn't sure. We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free. How are state attorney generals everywhere not investigating this company?? Can I get some help here printing these tickets? Had a similar problem too, but haven't fixed it yet since I don't know who to call. Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. You may select from a range of shipping options including USPS and UPS. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. Not all Regal Entertainment Group locations offer a bargain matinee price discount. Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. General admission for all adult tickets purchased for performances during matinee hours. I can promise you !!! #1. You can check your gift card balance. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. Sign up for our e-showtimes by clicking on the email icon on our website home page. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. Do You AllowCostumes? The fee is detailed (listed as "booking fee") on your order summary at checkout. The next day I notice charge on bank account. I tried calling 4 times today, twice they hung up on me. If your card is registered, the theater can look up your account with your registered phone number or email. If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. Thank you for your purchase. We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. Gift cards carry NO expiration date or dormancy fees. DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. DMCA. How Does Fandango Refund Tickets by Email? It goes against our guidelines to offer incentives for reviews. I selected a theater and movie and went to checkout. What time does the theatre location open? My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". Just ridiculous. With 3 reservations full, you can not buy any tickets until one is freed up. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. Donation Request I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. Here are 8 tips for writing great reviews. 1/3 spots are taken by a bugged Endgame ticket. Also assessed is how each of these elements is employed in the context of each individual film. Their misleading and complicated website caused me to buy tickets for a theater in CA and I live in Idaho! Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. *Excludes 3D and you must have your birth date registered. Paragon Theaters is proud to be a partner of Fandango. Please don't use Fandango for your movie tickets. So I was at work trying to print this and no images or barcodes were popping up. FANDANGO Nightmare Company. There are no refunds after the printed showtime. Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. The ratings do not determine or reflect whether a film is "good" or "bad." Use the, You can definitely purchase tickets online! the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. The ease of using Fandango was easy. Why Isn't a Certain Movie Playing at My Local Paragon Theater? Can I give them negative stars: yes they are as awful as people say. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. ), as well as private movie screenings and larger corporate events. The purchaser must also attend the movie for which the additional tickets are purchased. Can I see showtimes for different dates and locations? Select a movie and showtime, and then proceed to purchase the ticket. I am VERY UNHAPPY. Please ensure that your email is correct- and by midnight on the day of your birthday, you will receive an email notifying you that your free ticket has been added to your account. Can I refund my ticket after I make my purchase? No images. Will I Geta FREE Movie Ticket on my Birthday? When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. Refundsare not available after the booking showtime. If you have any further questions regarding Fandango policies and procedures, please visit fandango.com for more information. No, you cant. I can guarantee you. No. Is Your Popcorn Gluten Free? The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. Lux Box Warren East 20 - You must be 21 or older to enter the Warren 21 wing. My first and last time to use them. Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. A military discount is available at the box office and ID must be presented at the time of ticket purchase. I cancelled my movie tickets and there was some type of glitch because it didn't go through. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Extremely hard to get a hold of once purchased. Yes! for additional tickets. Enter your email address and the confirmation number. Should you wish to purchase more than ten tickets at a time, please place separate orders. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. What is Your Rated R Policy? All tickets purchased with a gift card are non-refundable and cant be exchanged for any kind of credit. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Contact your local theatre if you have questions regarding any state or local requirements. I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. It's a long and frustrating process. Since I did not cancel my tickets before the movie the refused to refund tickets. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. No thanks I will call the theaters they know where they are located. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. It was their systems error that caused this entire issue! Pleaseclick herefor further details on how to use your Fandango gift card. Yes! Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. If a guest is under 17 years of age, he/she must be accompanied (watching the film) by a parent or legal guardian 21 years of age or older. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. Some websites just DO NOT work properly & it seems For some reason, it showed 3 Avengers reservations, even though it should only show 2. I never got a confirmation from it and on my bank account it said it bounced back. When I click the link to print my tickets, the page comes up only as text. Very poor business model! Parents should be especially careful about letting their younger children attend. The application is provided on an "as-is" and "as available" basis. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. Limited Time Only: Add your photo to a Visa card for free! Not your exact scenario but I once had a fandango transaction time out mid purchase and never got a confirmation number. Extremely hard to get a hold of once purchased. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. I bought my ticket on the website, can I transfer it to the Regal mobile app? What other gift can provide action, drama, comedy and Junior Mints? How do I use Regal Gift Cards to purchase tickets? Fury of the Gods: The IMAX 2D Experience, John Wick: Chapter 4 - The IMAX 2D Experience, My Neighbor Totoro 35th Anniversary - Studio Ghibli Fest 2023, The Journey: A Music Special from Andrea Bocelli, The Metropolitan Opera: Der Rosenkavalier, The Metropolitan Opera: Der Rosenkavalier ENCORE, SPIRITED AWAY: Live on Stage - Studio Ghibli Fest 2023, Ponyo 15th Anniversary - Studio Ghibli Fest 2023, The Metropolitan Opera: Don Giovanni ENCORE, The Metropolitan Opera: Die Zauberflte ENCORE, Kiki's Delivery Service - Studio Ghibli Fest 2023, Nausica of the Valley of the Wind - Studio Ghibli Fest 2023, Castle in the Sky - Studio Ghibli Fest 2023, The Wind Rises 10th Anniversary - Studio Ghibli Fest 2023. Arcade This along with their surcharge makes them not worth the hassle. When I wanted to return one of a group of tickets hours in advance of a film, I was told I would have to cancel and reorder the entire groupcould have lost the seats I had by doing that. You can check your gift card balance here. You will need to have your receipt or transaction numberon hand. . They issued me a credit and the credit did not work! Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. Especially if it has anything to do with Fandango. I'd rather sit at home and watch a movie on tv. Children under 3 are free except in reserved seating and recliner locations. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. They are a rip off and terrible customer service. The customer service was so good too. No record of transaction. Oct 28, 2015. I received a gift card and tried using it but kept getting an error message. Corporate Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. Why can't I register the gift card I received? AMC will not convert a paid ticket to an alist one. They refuse to give refunds via email or chat. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. About Us Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. Lowe and behold I had an email in key spam account. When you call a recording comes stating they are busy and to call back later, the website chat you have an hour wait. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. View Movie Club Payment Transactions. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. For information about your membership, contact Fandango at http://support.fandango.com/, by phone at 1-866-857-5191 , or by mail at Fandango, 407 North Maple Drive, Suite 300, Beverly Hills, CA 90210; attention: VIP+ Program. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. So they printed and refunded. Select why you want to continue (Refund or Exchange) The system prompted me to log in. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Most of our theaters offer military discounts. We also ensure all reviews are published without moderation. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). The theatre employee can access your order by phone number, ticket ID or confirmation number. I went online and tried to talk to a representative about my card mishap. Create an account to follow your favorite communities and start taking part in conversations. for proof of age for each additional ticket being purchased. *3D Upcharge. 1. . JavaScript is disabled. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . Not all ticket types are available for all performances. How Do I Make a Donation Request? You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. Please email your request to questions@paragontheaters.com. That's your best bet. On the Confirm Order page, enter the gift card number and 4-digit PIN. Gift Cards Offers. Purchase tickets had a flat tire on my way to theater 2 minutes after the movie scheduled time I went online to try get a credit on my account was given an error no able to get credit, contacted customer service and was told to email customer service heard back from them that they will not credit me. Once I tried to purchase online they said that my card wasn't activated. Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. What are the rules for contests and giveaways? Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. Purchased my tickets for Sat and didn't realize the system selected Fri. If you prefer calling, you can request a refund on the phone. You can exchange the ticket for credit and reuse it for future purchases. For more information on this policy, please visit www.mpaa.org. Buy movie tickets in advance, find movie times, watch trailers, read movie reviews, and more at Fandango. Note: Admission policies may vary by location due to state or local ordinances. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. Being a single person, and actually enjoying going to the movies alone, I happily used my $25.00 (Birthday) Gift Card when I went to see Maverick. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. You have the ability to waive the service fees on Fandango with AMC Stubs. Last week, I went to make a reservation to see Shazam on the weekend. And I get to pay an extra fee for this hassle? FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! The Regal Crown Club FAQ's can be found here. I accidentally bought a ticket to the wrong movie. We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon. Buy movie tickets in advance, find theater showtimes, view trailers, read reviews and more at Fandango. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. Dolby ATMOS Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. Do the ratings indicate if a movie is good or bad? You will need your charity's Tax ID number in order to complete the form. When I click the link to print my tickets, the page comes up only as text. I checked my email with no confirmation and purchase history on there website. Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. When it comes to the tickets purchased for a special pricethey are nonrefundable. Promo Code: VDAY23. Claim your profile to access Trustpilots free business tools and connect with customers. Gift cards can be purchased at all or our theater locations or online byclicking here. Children 6 and under are not allowed to attend Rated R features. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. 0 stars if possible. PARAGON ENTERTAINMENT HOLDINGS, LLC'S "WIN A YEAR OF FREE POPCORN" SWEEPSTAKES, PARAGON ENTERTAINMENT HOLDINGS, LLC'S "ULTIMATE VALENTINE'SDATE NIGHT", PARAGON THEATERS THE BATMAN FREE SCREENING SWEEPSTAKES, PARAGON THEATERS THE BATMAN MERCHANDISE GIVEAWAY, PARAGON THEATERS DOG ULTIMATE PRIZE SWEEPSTAKES, LOTUS CINEMAS GRAND OPENING ULTIMATE FAN FREE SCREENING SWEEPSTAKES. How Do I Apply For aJob? No recording devices (cameras, video recorders, sound recorders, etc.) There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. Be sure to note the expiration date on your reward and redeem in a timely manner. Unfortunately, Special Engagements carry a pass restriction. We charge a small convenience fee per ticket purchased on our website and mobile app. What is a Mobile Ticket? Parents are urged to learn more about the film before taking their children to see it. Do not waste your time purchasing from Fandango. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. A month -several emails, 4 phone calls later- still no help! You can purchase tickets with cryptocurrencies on our website by selecting BitPay during checkout. At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). When Fandango works, it's fine. How Can I Get a Movie Ticket Refund With DoNotPay? I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). How Long Before Fandango Customer Service Answers? Kiosk ticket sales are an important service for our guests. In certain markets, film studios sometimes allocate films among theaters in that area. MPAA I have a QR code that is apparently my "mobile ticket" on the app. CDA Idaho. 34. Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. Need a receipt? Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. If you have an AMC gift card that begins with 6006, please email photos of the front and back to giftcards@amctheatres.com for a replacement card. Please visit our Health & Safety Action In Regards to the Coronavirus page. View recurring transaction details for previous monthly payments.