If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. FAQs. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. Accessible/ADA Seating . Taking legal action such as filing civil or criminal charges or seeking an injunction. Theres also a 100% Buyer Guarantee that looks oh-so-good. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. When will I receive my 110% Rewards Cash loyalty credit? Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Vivid Seats respects the intellectual property of others, and we ask you to do the same. They tried looking for another ticket, but since it was very last minute (literally like.minutes before the show) I asked for a refund and they issued it within the next day. Event organizers apparently hoped to keep the ticket money. Use DoNotPay To Get a Quick Vivid Ticket Refund. Did you find it helpful? But whats this $452 bill? If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). The exact delivery location for Special Delivery orders will be designated by the seller. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. I couldnt even find out if they offered a credit or refund, he says. Instant Download Within a few minutes of placing the order. Vivid Seats allows refunds under specific conditions. The new miniseries attempts to faithfully re-create the reading experience, but as with any adaptation, certain details dont make the cut. As our Sales Terms and Conditions state, all sales are final. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. But six months later, Discover found that the charge was valid. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. You\'ll receive the next newsletter in your inbox. 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. 2021 Vivid Seats Ltd. All rights reserved. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. This means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live events. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. Aegean Airlines refunds one ticket but not the other. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Our help is free. PLEASE NOTE: A valid and physical form of identification indicating that they are at least 21 years old must be presented. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. If you do nothing, your $62 deposit will roll over to next years festival, which ensures youll have a chance to buy a ticket for next year. But why cant I get a refund? Learn More. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Himberger is unhappy with that resolution. Do Not Sell or Share My Personal Information. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. You represent that you are legally able to enter into a binding contract. If you need help with any problem,please contact us through this form. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. We publish the names and emails of customer service managers. I dug a little deeper. Youve got some Janning to do! To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. But he couldnt get through to anyone at Vivid Seats. He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. See ourPrivacy Policyfor how we treat your data. Will this be the busiest spring break ever? If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. It wasnt much of a dispute resolution. Himberger checked this site for executive contacts but couldnt find any. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. You do not have to do anything to receive this credit. Warning Related to COVID-19 and Other Diseases or Illnesses. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. Box Office . Credits expire on December 31, 2022. The tickets you purchased remain valid for the postponed event. All rights reserved. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement Your continued use of the site following Vivid Seats' posting of revised terms and conditions constitutes your acceptance of the revised agreement. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? 2021 Vivid Seats Ltd. All rights reserved. Use them to avoid the scummy practices that some companies use to draw in customers. Users of this site acknowledge that they do not acquire any ownership rights by using the site. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. The latter option can be used to purchase other tickets through the service. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. So should you buy tickets for live events through Vivid Seats? An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. Academy LA is a cashless venue. Events may be canceled by the team, venue, performer, or promoter. Vivid Seats's third-party sellers list and sell the tickets. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. For listings with no designated delivery method, tickets will typically be shipped by UPS. This email will be used to sign into all New York sites. If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. All sales are final. So, first and foremost, please look for (and look to) this email notice. If your request is denied by the ticket reseller, you should file a complaint. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. But the company was just following its rules. . After Dax Shepard asked her about her musical chairs relationship situation. 100% Buyer Guarantee! The company has previously. 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