Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. So you can be confident that youve got the right cover, thats tailored just for you. | Read 199,981-200,000 Reviews out of 200,383 . Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. 3-5 Rushmills Business Park, I was trying to pay for a quote with them kept waiting for over a day to pay. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. 28703 San Sebastin de los Reyes Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered office: Av. Have a fantastic holiday. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department })(); Consiglieri Park Estrada Consiglieri Pedroso, Staysure. We are remunerated by commission for the arrangement, service and renewal of Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. - Calling from within the UK: 0333 014 4512 The People Team. I contacted you twice. Customer Services Manager, If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Thursday 29 December: 8:30am 8pm Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. Team leader will tell you they will call customer back 3 working days later. Find out how we combat fake reviews. Dear Anne Parry,Thank you for your 5 star review. Anyone can write a Trustpilot review. #wsite-content h2.wsite-product-title {} Get in touch with us if youd like to make multiple changes to your policy. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 Warm regards,Ross. Having problems? You can see if your question is answered in our FAQs below or you can contact us today. Wed like to take this opportunity to wish you success in the future. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. Warm regards,Vicki. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. achieve performance targets across their product portfolio. Quick and efficient service, very knowledgeable of medical conditions.Thank you. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Last updated: 16 November 2020 Your agent was fine, but your system baffles me. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. Staysure is a trading name of TICORP Limited. There are also plenty of opportunities to develop into other area and for promotion. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. ERGO Seguros de Viaje No support from customer service managers. Wednesday 28 December: 8:30am 8pm The call centre dont have enough medical knowledge to assist. But I am still waiting for the activation email. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. Saturday: 9am 5:30pm The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. right: 0 !important; It goes against our guidelines to offer incentives for reviews. Thank you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Thank you for your feedback and sorry to read your comments. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. 2023 Resolver Consumer Online Limited. var STYLE_PREFIX = 'wsite'; On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; We class a complaint as any expression of dissatisfaction whether written or verbal.. Clear All. They take your money easily but getting help when you need it is a different story. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! The HR Team. Staysure is a trading name of TICORP Limited. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. Get started now and lets get this sorted. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help A free inside look at company reviews and salaries posted anonymously by employees. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. Unhappy with your Staysure experience? left: 0 !important; Do you agree with Staysure Travel Insurance's 4-star rating? In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. You deserve to be treated better especially for what youre getting paid. Also, for some of our insurers we may receive a profit share payment if they Wishing you all the best for the future. If there is a problem with the password chosen this should be explained. process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. They pick and choose who is significant to you when they pass away. | Read 207,881-207,900 Reviews out of 208,075 We're very proud of the people that work in the business and recognise it's great people that make a great organisation. If you need to cancel your policy please click here. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. How to make a complaint | Staysure Need help? function initFlyouts(){ I will only use them in the future. Warm regards,Ross, Information provided by various external sources. policy. The HR Team. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB My sincere apologies for the frustration and inconvenience caused. Have a fantastic holiday. If youd prefer to speak to a member of the team on, please call us on: All rights reserved. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. Thank you for choosing Staysure. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. Well always be on hand with guidance and support to help you get the results youre looking for. Finally I started a new booking and was successful in receiving a quotation which I accepted. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. .wsite-footer blockquote {} Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. A good clear line, too, with no annoying background noise! Warm regards,Siobhan. We encourage our colleagues to speak up and stand by our values of being genuine and caring. I tried three times and received a message that there was something wrong but no explanation on what the problem was. } Were sorry that you did not enjoy your time with us and we wish you success in your future role. We are remunerated by commission for the arrangement, service and renewal of Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. We hope this will continue to inform and provide insight to our employees on the decisions we make. Warm regards,Vicki. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. We are remunerated by commission for the arrangement, service and renewal of Staysure is a trading name of TICORP Limited. Dear Mr Brennan Thank you for taking the time to leave a review. Jo Phelps Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB Team leaders are always on hand if needed. Dear Geoffrey Brooks,Thank you for your 5 star review. But the actual service once connected to an agent was excellent. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. There was a slight downside of having to wait for about 10 minutes. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. I dont know what Id have done without them. Thank you. staysure hung us out to dry. font-family: "Montserrat" !important; I started at Staysure as a sales agent nearly 6 years ago. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. ) .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Your product is good, and well rated by others, so I gave you 3 stars. Average Interview. Handful of friends made at Staysure. I wasn't entirely happy with the service I got but I don't blame the staff for it. I hope my friend who recommended me gets her 10 bonus !!! Even though you can earn a lot with the bonus, the bonus system is unfair. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Friendly team with lot of knowledge. . We will do everything possible to ensure that you receive a high standard of service. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. A nice change from the hassled feeling I often feel when dealing with call centres. Sunday: 10am 4pm, Christmas hours: Have a fantastic holiday. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. your insurance policy. You can be certain that youre talking to the right person at the right time. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. false, We use dedicated people and clever technology to safeguard our platform. Overall experience. Anonymous Employee in Northampton, England, I applied online. left: auto !important; You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. The initial purchase was fine. The training team show intense favouratism. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Consumer guides, newsletters, surveys and more! var STATIC_BASE = '//cdn1.editmysite.com/'; Having problems? We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. . Customer Service Representative interview process at Staysure. Used chat and phone. Training team really try hard and overall enjoyed it. In the 4 years I was there I hit some sort of bonus each month. This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. #wsite-title {font-size:36px !important;} .wsite-image div, .wsite-caption {font-size:18px !important;} We recognise that everyone has ups and downs in their lives and we are always there with support. I got an online quote and with no warning it increased in 1 minute by about 40. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. Was this review helpful? We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Create your My Staysure account, or login here. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. n 71 Edifcio D 2 Dt, Queluz de Baixo Chased and chased and chased to pay. Dear WAMM71,Thank you for your 5 star review. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. width: 100% !important; Date of experience: March 13, 2016 .blog-header h2 a {} document.dispatchEvent(initEvt); I had to deal with an out sourced company. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm } } else if(document.documentElement.initCustomerAccountsModels === 0){ It's quick, easy and totally free. your insurance policy. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. Learn more about Resolver Pro and how to claim your business. Had team leaders record secret conversations trying to do what I have no idea. You may change your settings at any time or accept the default settings. Verify your email to use filters. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. Bedford Road, Claims We do not process claims for your insurer. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";