Ticket Date Completed by Complete Project Wizard, Ticket Department Name OR Ticket Queue Name, Service Level Agreement Paused Next Event Hours, This entity will be read-only if the module with which it is associated is not active. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; User-defined fields are custom fields that each Autotask customer can add to their Company, Contact, Opportunity, Sales Order, Projects, Products, Assets, Ticket, and Tasktables. This entity contains attachments for the Projects entity. Such ticket categories are hidden everywhere you select a ticket category . It describes whether a Service on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. It allows you to compensate for the Block Hour fixed rate by applying a multiplier to specific role rates. This entity represents ticket tag groups in Autotask. Ticket.AccountID cannot be changed if the ticket has an associated and posted TimeEntry, TicketCost, or Expense. Connect and share knowledge within a single location that is structured and easy to search. When updating a field that has Rich Text, the APIwill return the text-only version of the field. They are also not exposed in the API or LiveReports. For additional information, refer to. It also controls if this section is automatically expanded when the time entry or note is opened for creating or editing. window.open(uri); This entity's purpose is to describe a payment amount applied to a Retainer type contract and sets the time period covered by the purchase. If the ticket has at least one incomplete to-do, and the value in this field is changed to, Time entries only: If the status is changed to, If you have not changed the status, clicking this link will update the, If the note was created by a Client Portal user, only the value, If the note was created by a Taskfire user, only the value. If the ticket catgeory = 'RMA', the TicketType is set to 'Change Request', regardless of the value that is supplied. This entity's purpose is to describe a skill or ability that you can associate with a Resource via the ResourceSkill entity. For example, although the client can create certain resources, not all resources accept a create call. You cannot use the API to create items that contain Rich Text, but you can add Rich Text later via a supported method. It allows users to track and manage Inventory Items created from Autotask Products that require a unique serial number. It can be a separate physical location or a division or agency operating in the same physical location as the company. When a ticket category is applied and it changes the value of ChangeApprovalType, the field will be updated even if the ticket type does not = ChangeApproval. For example, when updating an entity, you may not be able to update all fields within the entity. This entity contains the attachments for the TimeEntries entity. Expand RESOURCES/USERS (HR) and click Resources/Users; Tip - click the images to make them larger. The Country entity is referenced by other entities and specifies the display name, address format, two-letter county code, and ISO standard name associated with the country. This article provides a general technical overview and index of the resources (entities)that you can access via the AutotaskRESTAPI. To open the page, use the path (s) in the Security and navigation section above. This entity is only used by multi-currency databases. This object describes notes created by an Autotask user and associated with a Asset entity. Provide feedback for the Documentation team. They are saved as replies to the note or time entry they are added to. A time entry allows an Autotask resource to enter ticket and task time (Labor) and general or regular time (non-customer facing time). Action. Notes have a property called Note Type. } Only form templates that are available to all selected tickets categories can be selected. Visit our SOAPAPIlifecycle FAQ article to learn more. The value you select will be set as the status of the parent entity when the dialog box or page is saved. [CDATA[*/ This object describes list items added to a check list on an Autotask ticket. This entity describes an Autotask Contract Block which represents a block of hours purchased for a Block Hour type Contract. This entity contains attachments for the Tasks entity. Find centralized, trusted content and collaborate around the technologies you use most. ServiceLevelAgreementPausedNextEventHours (read only) is calculated as the time differential between the most recent time the ticket status changed to Waiting Customer and the time of the next SLA target. This entity describes a ticket category applied to tickets in Autotask to specify features and fields that appear on the ticket detail. This entity's purpose is to describe a reusable set of roles and work types that are excluded from the contract to which the set applies. Cost items can be billable or non-billable. This entity contains ticket associations for documents in Autotask. RESTAPIsupportability and query thresholds, Using Swagger UIto explore REST API requests. This entity contains the records for the Deleted Task Activity journal located in the Autotaskapplication at, This entity contains the records for the Deleted Ticket log located in the Autotaskapplication at. IMPORTANT Selecting a form template is the equivalent of manually populating the form. This entity's purpose is to describe a location defined in Company Setup in the Autotask Admin module. Security: This check box is available even if users do not have permission to edit tickets. Either click the template or click. Refer to Webhooks (REST API). SubIssueType is associated with an Issue and the available SubIssueType picklist items are specific to the associated IssueType. For more information on granular ticket security, refer to the Online Help topic: Update() is allowed on a Ticket with an inactive attribute value if that value is not being changed. This may be a difference between the SOAP and the REST API, but on SOAP new tickets require the id to be set as 0. UPDATE: I have published an updated version of this article based on our new PowerShell module for Autotask. I think I posted the beginning of that script in here that will get you connected via Powershell and how to create the ticket. You may also update UDFs for entity types that allow update and create. The function of this entity is to describe the relationship between an asset category and a specific UDF. This entity describes an Autotask ticket assigned to a service call. This entity's purpose is to describe a Service entity assigned to a ServiceBundle entity. Wherever it is available, it tracks essential information about the record. Attempting to edit this field on a ticket with a different ticket category will result in the supplied value being ignored. You get internal server error when it's not happy about something, but in the returned body it normally expands on the particular error. Create Tickets in autotask using REST api in python Ask Question Asked 7 months ago Modified 7 months ago Viewed 145 times 0 I am new to autotask. An inventory product represents a set of stocked items that share a product and a location. ConfigurationItemSslSubjectAlternativeName. function SendLinkByMail(href) { Thanks for your feedback. Thanks for your feedback. CreatorType specifies whether the CreatorResourceID refers to a Resource or a Contact. This entity's purpose is to describe a billing milestone for an Autotask Fixed Price type Contract. This entity describes an Autotask Service Bundle added to a Recurring Service contract. 'Mine + Accounts' will be treated as 'None.' Refer to Autotask Integration and Monitors. } Want to talk about it? Access deactivation for version 1.5 began in Q1 2022 and will enter its concluding phases in October 2022. A resource must have at least one role assignment. The function of this entity is to describe the tax rate for a specific billing item. Invoice templates define the appearance and content of an invoice generated by Autotask. This entity describes an Autotask SubscriptionPeriod. This entity provides a method to track cost items generated from an Autotask Quote. The allowed actions are specific to the object. Such ticket categories are hidden everywhere you select a ticket category when you create or edit a ticket; they are only used when tickets are created via the API. The API currently exposes the following entities. [CDATA[*/ This entity describes results and information for a survey generated by Autotask. Refer to Note Titles. If you select a different note type, keep in mind that it might be set to a different Publish option. Best Practice but optional: Set up Workplace-specific queue, ticket source, issues and sub-issues in Autotask. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. This check box appears on task notes, ticket notes and both task and ticket quick notes and quick replies. Refer to Web Services APIsecurity settings. /**/Want to tell us more? Did any DOS compatibility layers exist for any UNIX-like systems before DOS started to become outmoded? This selection opens a page that contains a subset of the fields documented above. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Open the Kaseya Helpdesk. Some fields on Entities require an id to a parent Entity. Currently, the API provides the following actions: GET, PUT, PATCH, POST, and DELETE. ChangeApprovalBoard must reference an active Change Approval Board. Autotask users manage Tickets through a number of modules including Service Desk, Home, CRM, and Contracts. This entity contains the attachments for the ConfigurationItems entity. Change request tickets are part of the Autotask Change Management feature set. The Ticket entity can have no more than 300 UDFs. This entity describes one or more account contacts assigned to a Ticket, other than the Ticket Contact (Ticket.contactID). This entity represents checklist libraries related to documents in Autotask. Tickets where Type = Service Request cannot be associated with a ProblemTicket ID. ChangeInfoFields are available regardless of whether they are Active or Inactive. In this section, you add new attachments. The Autotask REST API presents selected Autotask resources as programming objects that allow the client to perform actions on them. If there is no Asset SLA, then check the Contract Service or Bundle SLA. For example, when creating a Ticket Note you must supply the id for the Ticket that the note will be associated with. 2. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? The New and Edit pages for each entity feature a notification panel that is accessed from a persistent handle at the bottom of the page. This entity describes an Autotask Opportunity. I use the Powershell API to create tickets based on an Excel spreadsheet. ConfigurationItemWebhookExcludedResources. Is it possible to rotate a window 90 degrees if it has the same length and width? The Modules entity surfaces the availability and active status of modules (such as the Procurement module and the Inventory module)in Autotask. This entity's purpose is to describe a Resource - Role - Queue relationship. This entity contains tag associations for documents in Autotask. If ChangeApprovalStatus = Requested, user can change it to Assigned (only). According to their documentation it requires the URI https://webservices4.autotask.net/atservicesrest/v1.0/Tickets and then the body contains the JSON formatted data: But this doesn't seem to work either and Datto are taking forever to respond to support tickets these days. /*]]>*/Want to tell us more? Refer to Time Entry/Note Quick Edit Fields. ServiceLevelAgreementPausedNextEventHours. With the granular ticket security features implemented in the 2016.1 release, the API Ticket entity will respect the View, Add, and Edit permissions assigned to the logged in end user, EXCEPT the API will not respect the 'Mine + Accounts' setting. Configure your support email address. Step 1: Creating an API User and Getting API Keys from Autotask (REST API) Why are we doing this? This entity's purpose is to describe a day specified as a Holiday (usually counted as paid time off) and included in an Autotask Internal location Holiday Set. This resource describes contract billing rules that generate charges which allow you to bill your customer by the end user or by the asset. This entity contains attachments for Knowledgebase articles in Autotask. To learn more, refer to The Rich Text editor. The Entities list provides a link to additional information about the entity and its standard Autotask fields. This entity's purpose is to describe a Country as defined in the Autotask CRM module. Autotaskincludes a time off policy management feature that enables your company to track employee time off benefits. Append to Resolution on # incident(s) (tickets only). Create a Ticket in Autotask using Powershell 27 Aug 2015. On the incidents, the Internal Notes are created as a reply to the Summary Notes. The function of this entity is to describe the number of units of a specific service bundle with an association to a Recurring Service contract for a specific date range. This entity describes an Autotask Invoice. The function of this entity is to describe the values for custom Additional Invoice Fields that users can add to Autotask for use with Autotask Invoice Templates. Each of the entities inherits from the Autotask base class Entity. It determines a customer's total taxes on billing items. If the ticket category = 'RMA', and no value is supplied for the Contact field, it will be set to the contact of the supplied asset. If ChangeApprovalStatus = Assigned, user can change it to Requested (only). Autotask Resources are employees, contractors, or consultants with access to a company's Autotask system. Making statements based on opinion; back them up with references or personal experience. This entity takes on the UDFs that hold the site setup information for the Company represented by companyID. This entity's purpose is to describe a billing Role that has been excluded from a Contract. function SendLinkByMail(href) { Come try it. For information about the currently-available entities and fields, consult the individual descriptions in the section of this article. Click New; Tip - click the images to make them larger A Contract Rate is associated with a Role and is specific to a contract. The stopwatch starts running as soon as you open the task, ticket or time entry page. Refer to the About entity fields section of this article for more information. This entity is only used by multi-currency databases. This entity describes the refund or credit charge that generates when the RMA is set as Authorized on a ticket with the RMA ticket category. window.open(uri); The REST API permits you to retrieve values for all entity UDFs via the query method. This entity describes an Autotask resource assigned to a task that is assigned to a service call. /*