If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. /Tx BMC Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. For defective cards, no fees will be charged. Someone else may be able to use it. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream safe parking at hotels near Oakland Airport?? Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Then when you exit, Caltrains will tell you that you have a negative balance. 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream No service to Chase Center atthis time,stay tuned for updates. 0 0 10.1455 10.364 re Clipper says it does not take funds away, even if the card goes unused for years. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). But alas, no longer on bART as they now wont let you exit like they used to. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. H*2T0T3415Rf& Roadshow. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Getting dinner in Oakland this Fridaywill I get robbed? Ticket Refunds. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Station Agents can also provide pre-addressed envelopes to Treasury. Graduate students are not eligible for a free Go Pass after this date. -=9&_j?N3?vjUaFXpJ| BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. 0 0 10.146 10.364 re I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Is there a way to purchase the card without paying the fee? 0 0 10.146 10.364 re bFrADhDwzeCJt>HJG()qCFY9Vq{$s? To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. 0 0 10.1455 10.364 re No service to Chase Center atthis time,stay tuned for updates. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream H237402VH2P0P04341Qf& IMPORTANT: Clipper cards will hold funds for . endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream A reader in a prior column thought $300 had disappeared from an account. f After that, you need to tag on and off for each ride. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. New to Clipper? HD 0UR K(EP%xg:#6(=VU-zTqwn?p Should I stay at a hotel near the airport? 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream EMC endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream o Visa . It's just $3. No they don't keep cash at the stations. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . You will get a check in the mail at the address you provide. E\\y\F@B.THH!*o* If not, you can check your balance and add value to the card at a ticket machine before starting the journey. What should I do if my card is lost or stolen? EMC Your refund request will typically be . endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Include the card number in your description. /Tx BMC Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. H*2T0T341f& There is a $5 fee for this service. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. Registration is easy, and its free. f The Go Pass is valid for thecalendar year: from January 1through December31. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. There is a 50 cent surcharge per trip for paper tickets. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Transit pass . If you purchased your Clipper card from a retail location, confirm that the provider activated the card. 0.749023 g https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Key Clipper information translated to Spanish. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Opens in new window. Eventually, we got the refund. $15.29. Stanford University. Learn More BART will also refund full unused paratransit ticket books. Use the app to manage your cards. Phone. EMC If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. 0.749023 g Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Clipper is committed to protecting your privacy. H*2T0T3415Rf& Skip the side navigation menu and go to the main content. For faster replacement, you also can pick up your replacement card at an in-person service location. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream How can I check my card balance or how much I was charged for a trip? Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. (For example in NYC one can buy MetroCard at the airport without a fee.) 2020, Metropolitan Transportation Commission. Treasury will mail you a check. Up and Down arrows will open main level menus and toggle through sub tier links. Skip top navigation. Clipper says it does not take funds away, even if. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. If you ever lose your card, well replace it and restore your value for a $3 fee. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. A: Many others are praying, as well. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Opens in new window. If do not tag on and/or off, you will be subject to citation. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Latest Clipper News Never miss Clipper news! Need to Order a Clippercard? If your card is registered, contact us so we can block your card from further use. (visit our Chase Center Servicepage Clipper's on your phone! If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). New. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream You can have multiple adult cards associated with a single account. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. H237402VH2P0P04341Qf& Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Be sure to review the paper ticket fare chart at the station. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. E\\y\F@B.THH!*o* EMC You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. Clipper is a regional transit card that can be used on all transit in the Bay Area. If you have a Go Pass on one of these cards, please contact our office for a replacement card. BARTs Treasury Department will then process the refund. EMC If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream Then you wouldn't have to bother about a refund. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. And Orca card. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. E\\y\F@B.DHR!"g/ People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream As others have said, you can get it on the Clipper phone app for free. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. You can add value, see what's on your card, and see recent transactions. Otherwise, you will be logged out automatically. You must tag your card again when you get off the train. For three bucks, just consider it a cheap souvenir. Paper Tickets Key Clipper information translated to Chinese. Clipper is the all-in-one transit card for the Bay Area. The Go Pass is also available to graduate students until December 31,2022*. You can also log in to your regular Clipper account to see your balance and download a transaction history. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. No. Phone. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper said they didnt have money in their accounts. f https://www.clippercard.com/ClipperWeb/pay-with-phone. Enter and space open menus and escape closes them as well. I'd calculate your estimated usage and only put that amount on the card. f You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. E\\y\F@B.THH!*o* endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. All rights reserved. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Phone. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. You wrote about Clipper freezing accounts. E\i\\ However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. H237402VH2P0P04341Qf& Transit pass refunds are subject to transit agency approval. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. For more information, please refer to our pre-tax payroll deduction web page. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Warriors Ferry / Chase Center Service The site navigation utilizes arrow, enter, escape, and space bar key commands. Refunds are subject to the fees in Section 10. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). 0.749023 g Otherwise, you will be logged out automatically. A reader in a prior column thought $300 had disappeared from an account. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. 0.749023 g Riders have 2 options for getting a refund: 0 0 10.1455 10.364 re BART will refundpaper ticketswith a remaining value greater than $1.00. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream My spouse, relative, or close friend needs help managing their registered Clipper card. If your card is registered, contact us so we can block your card from further use. Key Clipper information translated to Spanish. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC My spouse, relative, or close friend needs help managing their registered Clipper card. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. 7) d"W0%Q T Less than a cup of coffee. Clipper saves money. o American Express 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream The VTA Smart Passallows unlimited travel on VTA buses and light rail. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream Its also required if you want to set up automatic reloading. Mail the ticket(s)toBART's Treasury Department. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. I dont think you can get back the basic Suica fee either. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. E\\y\F@B.THH!*o* f Learn more about Clipper on your phone. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. EMC What a scam! Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. H*2T0T3415Rf& The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Can I have more than one card in my Clipper account? 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream For faster replacement, you also can pick up your replacement card at an in-person service location. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. Please contact Clipper Customer Service at 877.878.8883 to request a . Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. Tickets submitted for refund must have been purchased by cash or debit card. 0 0 10.1455 10.364 re EMC Only registered Clipper cards are eligible for refunds. /Tx BMC Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. EMC All rights reserved. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream Then take a long joy ride on Caltrains. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream If you forget to tag on and/or off, you will be subject to citation. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream EMC /Tx BMC If youre not paying with Clipper, please see an attendant for information about ticket purchase. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Orders will not load if your Clipper card balance is negative. Your session is about to expire due to inactivity. EMC EMC According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. Due to observed delivery issues this is a less secure option. If you don't want to deal with that, just pay the $3 to get the card. o Discover . Other readers wrote of similar fears and refund frustrations. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. What should I do if my card is lost or stolen? Visit the Go Pass eligibility page for more information. EMC If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. HD 0UR K(EP%xg:#6(=VU-zTqwn?p If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". However, each Go Pass user will only get two replacements per calendar year. Learn more about our privacy policy. 0.749023 g So take your balance down to $1.50. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. Each Smart Pass user only gets one replacement per calendar year. . f There is no replacement fee for lost or stolen Go Passes. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 224 0 obj <>stream Learn more about Clipper on your phone. Learn more about our privacy policy. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream All Go Pass users should register their Clipper cards on Clippers website. /Tx BMC If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Get Morning Report and other email newsletters. Any suggestions, or is this another way for a government-backed agency to abscond with my money? endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Left and right arrows move across top level links and expand / close menus in sub levels. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. /Tx BMC Refunds are subject to the fees in Section 10. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. Pay With I havent needed to use it in that time. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. Will the toll lanes reduce traffic jams? Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. USF does not issue refunds for a lost commuter subsidy. ClipperCard is your passport to campus and beyond! San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. EMC Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. Your session is about to expire due to inactivity. That will show you the cost of each trip. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. /Tx BMC H*2T0T3415Rf& BART will refund tickets with a remaining value greater than $1.00. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. EMC /Tx BMC There is a $5 fee for this service. Email clipper@bayareametro.gov. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- I only pray theyre still there. 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