Head office failed to respond to emails! We also ensure all reviews are published without moderation. Completely recommend this gym for any women that are looking for a great gym for good value for money. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Im going to have To cancel direct debit. We also ensure all reviews are published without moderation. the recent cctv cameras introduction is also not only bothering me but most of us who cover. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. trugym customer service. So unprofessional. Its hard to believe this is actually a trading company (for now!). This suggests to me that they know they are not up to date. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Joke of a place. Trugym is just at the level that suits me. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Every message I had left was not responded to directly by the manager. | Read 261-266 Reviews out of 266 It goes against our guidelines to offer incentives for reviews. There were a lot of guys when we went waiting outside. We use dedicated people and clever technology to safeguard our platform. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. This year I registered again with a different email address. How many stars would you give TruGym? Verification can help ensure real people write reviews about real companies. DISGUSTING!! Author: Stephen Greet, Co-founder. No contract options, student memberships, corporate offers, or pay for the year up front. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Friendly environment for ladies only. I am still waiting for a refund and the information about the instructors.. Absolutely flabbergasted of the audacity and attitude she had with me. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! It goes against our guidelines to offer incentives for reviews. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. trugym customer service. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Gym is always clean and range of machines is good. Your experience matters. I have been trying to contact them for a refund for months and have been completely ignored. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! The company needs shutting down. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. why would you not notify any body ? How many stars would you give TruGym? Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. I got nothing. Companies can ask for reviews via automatic invitations. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! Here are 8 tips for writing great reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For businesses Categories Blog. Also more weight clamps are needed as there aren't enough for the machines and free weights. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. How many stars would you give TruGym? Here are 8 tips for writing great reviews. Cancelled after one year membership. My branch shut down down and I never received a membership refund. Voice your opinion today and hear what 263 customers have already said. I paid for a year membership and at that point had several months left. This hasn't happened and all attempts to contact them regarding this is being ignored. Verification can help ensure real people write reviews about real companies. The number for the centre was not being answered, neither were emails. Very shocking, and it looks like I'm one of many many cases. Bring back Les Mills Body Combat please! Absolute disgrace of a place rude obese staff. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. The changing rooms are always clean and the same for the showers! Even a reminder email could have helped, Never join this gym, Its not good. Finally. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. They are young, inexperienced and basically don't want to be there. Verification can help ensure real people write reviews about real companies. I paid for a year membership and at that point had several months left. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. My contract expired and I cancelled my membership. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. We also ensure all reviews are published without moderation. we were never told about it and there are no signs of cctv anywhere to warn us. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Absolutely shocking customer service. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Verification can help ensure real people write reviews about real companies. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. Probably because I sent it in so long ago and it shows their processing times are embarrassing. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. How many stars would you give TruGym? It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Absolutely the poorest new customer relationships ever!! The staff are friendly and the gym is very tidy. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. | Read 81-100 Reviews out of 264 Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. With an attitude like this it will surely be closing down soon. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. The branch (Chatham) don't even answer my emails now! In the first instance contact your local gym. as a regular memeber of this gym i feel it as it is my responsibility. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. info@gurukoolhub.com +1-408-834-0167; trugym customer service. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. I've always felt so welcome at TruGym and enjoy making my daily trips. This hasn't happened and all attempts to contact them regarding this is being ignored. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! TWO WEEKS go by and nothing. The staff and instructors are lovely and always happy to help. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap!