Unfortunately after an order has shipped with USPS we cannot update a shipping address. By December they were all expected to arrive, but none of them had even shipped. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Try the following: 0800 587 4005. https://www.lucyinthesky.com/shop/index.php?route=account/login. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. Please let us know if we can help any further. The dress did not fit correctly and they will only give you credit no refund. Lucy in the sky did not inform me back in November, that the dress was not in stock. Published by 9138-4529 Quebec Inc. on 2022-08-31. If i order now when i will receive it? I reached our to the company and got a fast response from them. Article created 4 years ag I regret buying anything from them. The complete opposite of lawyer James, Nathan is carefree and fun. You can email us at resolution@lucyinthesky.email! Then, the item never ships. tablet. Account and billing. Facebook is showing information to help you better understand the purpose of a Page. Please contact us via Live Chat for 24 hour customer care. We're sorry to hear about your issues with our return policy. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Thanks for your feedback. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. All our models are approximately 175cm tall. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. I don't care how good are their dresses and I don't even want to know. -Kate. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, -Kate. What is the Lucy in the Sky Return Policy? All orders are subject to availability and confirmation of the order price. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Anyone can write a Trustpilot review. It is a no for me. Hi Jay, Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! We're so sorry about the delayed style. Hi Kim, | Read 5,961-5,980 Reviews out of 6,593 Designed in Los Angeles - New Arrivals Weekly. The prices they charge is not right. Yes, it says so on the website -- READ THE FINE PRINT. Hi Matilde, Lucy has a story. Im very disappointed. You can also visit this article for more information on getting support! Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. A store credit is automatically applied to an account attached to the email used for an order. We ordered a dress on 9/6. Hi KM, Thanks for your feedback. Saved jobs This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Shipping is free over US$75 and US$6.90 for orders under US$75. Tip for consumers:Pay attention to shipping times. We cover the cost of all domestic return shipping for all styles. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Los Angeles, California Have e-mailed twice in the last week with no response! We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. I was horrified. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Extremely disappointed and feeling like they stole from me. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. Check out what 6,964 people have written so far, and share your own experience. Our regular return policy applies to all orders made through AfterPay. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Yes! I am so disappointed and will NEVER ORDER AGAIN! | Read 5,941-5,960 Reviews out of 6,586 | Read 181-200 Reviews out of 6,679 We use dedicated people and clever technology to safeguard our platform. It fits exactly to measurements specified in the skirt section for sure! Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. My advice to anyone. Terrible return policy. Please email us at resolution@lucyinthesky.email. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Pepper's Lonely Hearts Club Band. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. Is Tata Sky service free? , over 6 weeks. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. So ordered the 3rd dress in a different style. These companies are a dime a dozen, you can 100% find another that actually values customer service. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Only store credit even though clothing size is not standard. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Gucci belt men Marmont . Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. There are no fees if you pay on time. . We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing As soon as you place the order, it is processing on our end. Please emails us at resolution@lucyinthesky.email so we can better assist you. You can email us at resolution@lucyinthesky.email for any further assistance. Critic England, United Kingdom. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. Every item was shipped separately and weeks after stating they were stated to arrive. -Kate Sarika Pramod 1 review US 3 days ago Great experience! Do you agree with Lucy in the Sky's 4-star rating? Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. Our privacy policy, which sets out how we will use your information. -Kate, it was my first time ordering from Lucy in the sky. Hi! My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! She even helped me cancel an order and issued my store credit instantly. . She offered me advanced credit and provided easy instructions to do so. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. Hi Kristina, All orders ship out of Los Angeles, we design all of our styles in-house. I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. I HAVE NOT RECEIVED MY ORDER. Products used:None, sizing too inaccurate. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. In the case of any expired store credits, we will gladly issue another current one for the same value. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Share. Not worth the hassle and loss of money. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please email us at resolution@lucyinthesky.email if anything else. GetHuman does not work with Sky's customer support operations, directly or in any . BEWARE. My learning training provider was City and Guilds. Do the dresses come within two weeks and is it worth the money? I loved 1/2 dresses I bought. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Over 90% of Sky customers seeking help quickly get it through the available online channels. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. See Profile. Lucy In The Sky Midi Dress - Black - Alice. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Sky's customer service number. Absolutely terrible customer service. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. The first time it was cancelled altogether. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. What a terrible return policy for a online store. Belle R and the team at Lucy in the Sky were great to work with. Not Available. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. what is the average shipping time? Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. -Kate. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. LUCY IN THE SKY IS OUR GO TO! Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. I reached out to customer service numerous times and have not had a response. We have a range of ways to get in touch for new and existing customers. If you need help please email us at resolution@lucyinthesky.email if anything else. -Kate. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Lucy in the sky is a great company from products to customer service I am always satisfied. Hi Veena, Thanks for your feedback. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Company is a scam that sucks money and slow on delivery even though all items stated are in stock.