Very happy!! This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. User profile for user: It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). If you have any questions, feedback or suggestions about this article, please leave a comment below. I have listed six methods for your issues. Everything that happens on scenario 1 happens here. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Please ensure that the Hue Sync Box directly connects to your monitor or TV. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. I don't seem to have Dolby Atmos though in Netflix? I think almost everyone will like to watch movies, listen to music and play games. Hold the option key to show the Library folder. So, it would seem I'm the only one having this issue. Who knows? Additionally, software problems are typically more common and may require several steps to fix. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. Press question mark to learn the rest of the keyboard shortcuts. JavaScript is disabled. No response from them. Continue holding the BIND and EJECT buttons for 10-15 seconds. When the connection is confirmed, tap Search. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: AVForums.com is owned and operated by M2N Limited, Just a case of waiting for some offers with Black Friday looming. You are using an out of date browser. *Dolby Vision Enhanced Compability turned on (Hue Box)? The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. I am using a DisplayPort to HDMI cable. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. If you have used theHue Sync App, you may have some common issues with it. Thanks and good question. I just couldn't get a decent effect with the light bars. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. any proposed solutions on the community forums. Read more. Ive fixed it. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). You can open it by typing %appdata% in the taskbar. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. Uninstall both Hue and Hue Sync app and reinstalled them. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. I got the same issue. 5. Smart Plugs and Your Home: Is Radiation a Silent Threat? I will tell you some methods to fix it. While they both can work together, you dont need one to run the other. He has therefore loved seeing smart homes hit the mainstream. Seems to drop the connection every twenty minutes or so. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? User profile for user: These devices allow you to have your Hue smart lighting react to music, movies, and video games. Going to this page you will see the Hue Sync boxes that are available. I cant think of any big issues. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. Other users have experienced problems with the app related to how it stores data on your PC. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). UPDATE: I was able to fix this issue thanks to @tweethue! Philips Hue Verified account @tweethue. It may not display this or other websites correctly. The last step is to install the new Sync app on your Mac or PC. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. Some users reported that the app would lose connectivity as often as once every hour. only. Can It Support Both?! All rights reserved. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? Click the Library shortcut that appears. 3. You must want to solve this problem to enjoy it. Optional: Pair a TV remote to the Hue sync box. 2018-2023 Signify Holding. It may be that the users are not familiar with how to use it, or some hardware and software problems. All Rights Reserved. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. But you can rollback the version if you dont want to wait. However, it just supports 60Hz inputs currently. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Lets Find Out! This app allows you to do a lot of fun things, it is for both Mac and PC users. The Lifespan of Smart Plugs: Do They Have an Expiration Date? Apple disclaims any and all liability for the acts, Your comment will be manually reviewed and approved by Tristan in less than a week. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Yes, *Image on the television? Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. Users are divided on this particular feature. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. With our lights, sensors and switches, you can make your house the brightest home on the block . From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. Hello just here to say you are my favorite person as this has fixed my issue too!! Yes, but it only recognizes when it is HDR. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. For some problems, it is difficult for you to find solutions online. It was the only thing that worked for me after hours of trying. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. Once those devices are good to go, youll need the Hue app. Can we ask, have you tried any other configurations? Dolby vision wont work correctly on my 2016 LG Oled C6. Then the out/tv from the Sync box runs to the tv. However, how to do if the method doesnt work? Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. I'm on the fence about the Sync Box and am looking to be convinced by some owners. The gradient strip is definitely a big improvement over using just the light bars. Joseph_S. This is a very troublesome problem. It can be for all of your Hue devices. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. Aug 21, 2020 5:09 PM in response to i_rina. So almost every software or App will release patches for the upgrading.